If you’ve done all of this and you still have not received your refund yet, please contact us at There is often some processing time before a refund is posted. If you need to exchange it for the same item, send us an email at We only replace items if they are defective or damaged. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. To return your product, you should mail us If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return. You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund.ĭepending on where you live, the time it may take for your exchanged product to reach you, may vary. POPCKL reserve the right to void refund/return that shows signs of modification, abuse or damage beyond "normal wear", as deemed by our costume designer.If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. Any promotional gifts must also be returned with your returned item.Ĭustomers are able to cancel or change within 24 hours for free. If you require assistance, please email us at acceptance of your return, a refund will be issued to the original form of payment. One of reps will follow up with you via email with instructions. To request a return, please contact our customer service.
Damage to Product during express delivery. If the appearance of the Product is different from the photos provided toģ. We sent the wrong order or item(s), you received any broken items, or the quality of the products you received is poor/defective.Ģ. The following reasons are covered by our 30 day FULL COVERAGE Return/Exchange Policy. Please see whether either of these pertain to you, and if the item(s) are covered by our 30 Return Policy. The policy begins from the date of purchase. Below are the detailed instructions on how to process a return or exchange.
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